As time goes on, technology continues to change and advance on an almost daily basis. Many companies and fields are struggling to keep up. Competitors that stay on the cutting edge tend to keep a higher percentage clientele and tend to be more visible to new clients. Financial institutions are no stranger to this ongoing battle. Any bank that offers NJ ITM service to their clients can enjoy many benefits.
Long gone are the days when you can easily get to the bank during business hours. Many people work longer hours, have multiple jobs, or have so many commitments that making it to their financial institution when the lobby is open is almost an impossibility.
So how are banks coping? What can they do to provide extended service without increasing their overhead? The answer comes in the form of an ATM with live-teller experience. These machines are called Interactive Teller Machines, or ITMs.
ITMs Provide Multiple Benefits to Local Branches
Banks are fully aware that their clientele have more and more limited availability to make it to their local branches during banking hours. Some brands have extended lobby hours or provide small staffed locations with limited resources in order to try to help. However, the most helpful tool that has come onto the scene is the ITM. An ITM allows a branch to offer lobby customer service without the lobby. No extended hours are necessary when a bank offers the use of ITMs. They also don’t need to open and operate alternative locations to increase their reach into the community. The ITM offers all the convenience of a live teller experience without all the overhead.
Top 3 Benefits of providing NJ ITM Service
While there are numerous benefits for a bank that offers NJ ITM service, there are a few that really top the list.
Reduced operating costs – This is a multimodal reason. The reduced operating costs come from not needing additional staff, not needing to extend lobby hours, and enjoying considerable savings per transaction. By providing their clients with ITMs, banks are offering the teller experience and the options of teller service without having to increase their staff or extend their operating hours. Studies have also shown that by providing clients the use of ITMs, they enjoy an 80% savings per transaction.
Increased efficiency – There are also multiple items that contribute to this benefit. By providing their clientele NJ ITM service, transactions are completed in a much faster time by allowing customers to complete teller transactions without the lengthy lobby lines. Banks also can experience increased transactions due to the increased availability provided by external ITMs. Customers no longer need to visit the actual bank to complete certain transactions. ITMs also provide the same conveniences of ATMs, but with more options. Whether a customer simply needs to withdraw money or complete a more involved transaction with a teller, an ITM can provide that service.
Extended brand awareness – Customers tend to be drawn to brands that stay up-to-date with technology and other advancements. By providing their clientele with NJ ITM service before its competitors, a bank can reach a much larger pool of customers. They can do all this without having to open new physical branches. In addition, as their clients enjoy faster transactions, improved customer satisfaction, and increased availability, they will talk about their happiness with their bank to their friends and families. Word of mouth is the best kind of advertisement and it doesn’t cost the bank a penny.
NJ ITM Service is Cutting Edge
There are numerous advantages to providing NJ ITM service for banks. Increased efficiency, decreased costs, and increased customer satisfaction are just a few. ITMs provide a wider variety of options for customers and can easily improve brand awareness. Companies that provide NJ ITM service are on the cutting edge of technology and that helps to transmit a positive appearance to the community.